Refund Policy
At sylalo, we offer a 30-day free return and refund policy. You may request a return within 30 days of receiving your order. There are no return shipping fees or restocking fees.
Return Eligibility
To qualify for a return, items must be unused, in their original condition, and include their original packaging and any accessories or tags.
If an item arrives damaged, defective, or incorrect, you may request a resolution even if you have opened it for inspection.
How to Request a Return
Email carmelohallmon311652@hotmail.com within 30 days of delivery with your order number and the items you wish to return.
We will provide return instructions and a prepaid return label or arrange another return method at no cost to you. Please contact us before sending your return so we can ensure it reaches the correct location.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days.
You will receive a full refund of the amount paid for the returned items, including applicable taxes, without deductions for return shipping or restocking. Your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us for assistance.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with your order number and a description of the issue. Include photos where possible, and retain the items and packaging while we review your request.
We will work with you to arrange a free return, replacement, or refund as appropriate.
Exchanges
To request an exchange, contact us within 30 days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, you may return the eligible item for a refund.
Order Cancellations
If you wish to cancel an order, email us as soon as possible. If your order has not yet been processed for shipment, we will cancel it and issue a full refund.
If your order has already shipped, you may request a return under our 30-day return policy.
Your Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact Us
For return or refund assistance, contact sylalo at: